FAMILY-RUN BUSINESS   -   BESPOKE QUOTATIONS   - PERSONAL SERVICE  -  NO SALES PEOPLE  -  15 YEARS EXPERTISE

Why should I choose Definition for my Home Improvements?

 

• Definition Double Glazing Ltd is proud to have built a fantastic local reputation. We pride ourselves on having built a very trustworthy, professional and friendly business centered entirely around customer satisfaction. By supporting our local business, you are a highly valued customer, and not just a number. We know how traditional, national glazing companies can operate, with customers experiencing pushy sales people, high quotations and dealing with multiple teams throughout their journey. Definition Double Glazing Ltd is proud to offer it's customers a far more personal service, dealing with one dedicated team throughout your home improvement journey who will personally oversee your entire home improvement project. We offer bespoke home design visits with no sales people - we simply listen to your requirements, offer our professional advice, and allow you to decide.  

• We are proud to carry a market-leading product range from the UK's leading manufacturers. We have a diverse selection of products - meaning we can always match the right product to our customers.

• Something for everyone - we have a whole range of products aimed at providing luxury style at an affordable price - helping customers to achieve their vision without breaking the bank.

• Quality - we never compromi

• Fair pricing - we keep our prices competitive and if you do find a like for like quotation (same product specs) elsewhere and it's cheaper, we'll always aim to match it.

• We're a small team of professionals with one thing in common - a passion for home improvements. With over 15 years experience in the Double Glazing sector, our Director, Nic, has worked in senior positions in leading national glazing firms prior to founding Definition Ltd, so is fully qualified and highly experienced in all aspects from design & product, through to survey & installation.

• We'll always aim to price match if you can find a like-for-like quote cheaper elsewhere - we are always fair to our customers.

• We offer a minimum 10 year guarantee on most of our products and installations.

• We offer a FENSA backed insurance guarantee - all Double Glazing companies should offer either a FENSA or CERTASS guarantee for total peace of mind. We use FENSA, and upon completion of your works you will receive a certificate which you'll need to file and keep safe.

• Five star feedback every time - we've not completed one installation with anything less than a 5 star customer feedback rating. 

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What exactly is your product guarantee?

 

All of our Windows, Doors & other products along with workmanship come with a full 10 year warranty, which will be given to you upon completed installation. As standard for glazing companies, our warranty covers your frames for 10 years, glass for 5 years and all furniture for 1 year. This means, in the rare case that anything goes wrong within these time frames – you are fully covered under our warranty. Our warranty is also insurance-backed by Installsure, so in the very unlikely case that we cease trading in the future, you are covered by our insurance. If you wish to see our guarantee prior to installation, just ask and we can send you a copy.

 

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Do I receive any certification upon completion, ie: a FENSA?

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Definition Double Glazing Ltd is a FENSA registered approved company, and we ensure that each and every one of our customers receives a FENSA certificate shortly after completion of their works which is signed and approved by us. Nic is fully FENSA registered and oversees all of our certifications.

 

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Where do you operate?

 

To keep our business as personal as possible, we currently only operate in Surrey & Hampshire. This helps us to ensure the customers we work with receive our full attention and care when it comes to their home improvements.

 

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Do you offer triple glazing as well as double glazing?

 

Yes, we do. Any of our customers are able to upgrade to triple glazing if you’d like – however most modern double glazing is more than suitable for residential properties. 

 

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What energy efficiency ratings do your Windows & Doors achieve?

 

The majority of our Window & Doors achieve an A energy rating which is the highest possible Window Energy Rating for thermal efficiency. However, the energy efficiency rating can depend on what material, glazing & finishing options you choose - and which supplier we opt for your installation based on your requirements and style choices. We can provide specification sheets and brochures for all products outlining the product in more detail. Upon a home quotation visit, we also bring sample products for you to look at, and a digital presentation of all of our products.

 

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How long will I have to wait for my new Windows & Doors to be installed?

 

Once we have placed your order, our lead time for most products is 10 working days. However, in some instances where a higher specification or a bespoke product has been requested, this can take longer - but we can confirm this with you at the time. Composite doors and uPVC windows are 10 working days as standard.

 

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How can I get a quote?

 

To receive a quote, please visit our contact page and make an enquiry, or call us on 07581 416703. All of our quotes are valid for 60 days and are no-obligation. We also offer a 'price match promise' - if you find the same quote with the same product specification elsewhere at a better price, we will match it, guaranteed.

 

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Can you give me advice about the right products to choose for my home if I am unsure?

 

Our small, friendly team all have vast experience in the double glazing sector and are on hand throughout your journey to help with any product advice or questions. During your initial home visit, Nic will recommend products for your home based on your requirements, desired spend and style - and we're good at ensuring nothing is missed, so you'll have everything covered. If you want advice at any time, just call us on 07581 416703 or email enquiries@definitiondoubleglazing.co.uk.

 

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What are your payment terms?

 

Our deposit terms are 50% upon order and 50% upon satisfied completion - however on some larger projects or bespoke products we may require a higher deposit to manufacture the product. If this is the case, we will make sure you're aware of this in advance so that you can plan accordingly.